Last Updated: August 20, 2026
Crown Limo Service Dallas (“Company,” “we,” “us,” or “our”) operates crownlimoservicedallas.com (the “Site”) and provides chauffeured transportation services across Dallas, Fort Worth, and the DFW Metroplex. Our services include airport transportation, corporate travel, weddings, special events, and hourly limousine and chauffeur bookings.
This Privacy Policy describes how we collect, use, share, store, and protect personal information when you visit our Site, request a quote, make a reservation, contact our team, or use our transportation services.
The information we collect depends on how you interact with our Site and services.
When you request a quote, book transportation, contact us, or manage a reservation, you may provide:
Name
Email address
Phone number
Billing address
Pickup and drop-off addresses
Pickup date and time
Number of passengers
Vehicle preference
Flight number or flight details
Event or trip information
Special transportation requests
Messages sent through our forms, email, phone, or text
A reservation may require information about your route and travel plans. This can include pickup and destination locations, scheduled times, flight details, passenger count, requested vehicle, stops, return-trip information, and instructions provided to our dispatch or chauffeur team.
We use this information to arrange and complete the transportation you requested.
Payment and billing information may be collected when you make a reservation or pay for transportation.
Payments may be handled by a third-party payment processor. We do not store complete credit or debit card numbers on our own servers when payment information is handled directly by that processor.
Our Site may collect certain technical information when you visit, such as:
IP address
Browser type
Device type
Operating system
Pages viewed
Time and date of visits
Referring website or page
Site interactions
Approximate geographic information
This information may be collected through cookies, server logs, analytics services, pixels, and related technologies.
Some quote, reservation, mapping, or pickup tools may use location information to identify a pickup point, calculate a route, or provide transportation information.
If your device requests permission to share its location, you can control that permission through your browser or device settings.
We may receive information related to an inquiry or reservation from companies involved in providing the requested service. These may include payment processors, reservation systems, corporate travel contacts, booking platforms, or other service providers.
We may use the information we collect to:
Prepare transportation quotes
Create and manage reservations
Confirm pickup and destination information
Assign and dispatch chauffeurs
Coordinate pickup times and trip schedules
Check flight information for airport reservations
Contact passengers about their trips
Send reservation confirmations and service updates
Process payments
Send invoices and receipts
Respond to questions and service requests
Handle reservation changes and cancellations
Maintain business and transaction records
Detect misuse, fraud, or security problems
Maintain and improve Site functionality
Measure Site traffic and advertising performance
Meet tax, insurance, accounting, regulatory, and legal requirements
Send marketing communications when permitted by law and based on the choices you have made
We may also use information for another purpose that is disclosed when the information is collected.
We do not sell personal information in exchange for money.
Personal information may be shared when needed to operate our transportation business, process a reservation, support our Site, or meet a legal requirement.
Trip information may be provided to chauffeurs, dispatchers, and other personnel who need it to complete your reservation. This may include your name, phone number, pickup location, destination, scheduled time, flight information, and trip instructions.
Billing and transaction information may be sent to payment companies that process charges related to your reservation.
We may work with companies that provide services such as:
Reservation or booking software
Website hosting
Email services
SMS services
Analytics
Advertising
Mapping and routing
IT services
Payment processing
Customer communication tools
These providers may receive information needed to perform their assigned services.
If transportation is arranged through an employer, travel coordinator, corporate account, event organizer, or other authorized party, reservation details may be shared with the person or organization responsible for that booking.
We may disclose information when required by applicable law, court order, subpoena, regulatory request, or another lawful process.
Information may also be disclosed when reasonably necessary to investigate fraud, enforce our agreements, protect our legal rights, or address threats to passengers, chauffeurs, staff, or the public.
Information may be transferred as part of a sale, merger, acquisition, financing, restructuring, or transfer of some or all business assets.
We keep personal information for the period needed for the purpose for which it was collected and for legitimate business, accounting, tax, insurance, dispute, and legal recordkeeping needs.
Retention periods may differ based on the type of information, the reservation or transaction involved, legal requirements, and the reason the information was collected.
Information that is no longer needed may be deleted, anonymized, or retained when required by law.
Privacy rights differ based on where you live and which privacy laws apply to the Company.
Subject to applicable law, you may have the right to request:
Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of certain personal information
A copy of certain personal information
Information about how certain personal information is processed
Opt-out from certain marketing communications
Where applicable law grants rights concerning targeted advertising, the sale of personal data, or certain forms of profiling, eligible consumers may submit a request to exercise those rights.
Some requests may be denied or limited when we must retain information for legal, tax, accounting, fraud prevention, contractual, insurance, dispute, or other permitted purposes.
We may need to verify your identity before completing a privacy request.
Privacy requests can be submitted using the contact information in Section 12.
Our Site may use cookies, pixels, tags, analytics technologies, and similar tools.
These technologies may be used to:
Keep Site features working
Remember certain Site preferences
Understand how visitors use the Site
Identify Site errors
Measure website traffic
Measure advertising activity
Support advertising or remarketing where used
Some cookies may be placed by third-party services used on the Site.
You can block or delete cookies through your browser settings. Blocking certain cookies may affect forms, reservation tools, maps, or other Site functions.
Where required by law, we will provide applicable choices concerning non-required cookies or tracking technologies.
If you provide a phone number or email address in connection with a quote or reservation, we may contact you about that request or trip.
Service communications may include:
Quote responses
Reservation confirmations
Pickup information
Chauffeur or dispatch updates
Flight-related updates
Schedule changes
Payment or receipt information
Cancellation information
Customer service messages
If you consent to receive text messages, we may send messages to the mobile number you provided.
Message frequency may vary based on your reservations and communication preferences. Message and data rates may apply based on your mobile carrier and plan.
Where an opt-out mechanism applies, you may reply STOP to stop applicable SMS messages. You may reply HELP for assistance where supported.
Consent to receive marketing text messages is not a condition of purchasing transportation services.
Phone numbers, SMS consent records, and messaging information are handled according to this Privacy Policy and applicable law. Service providers that help transmit messages may process information as needed to provide those messaging services.
If you have agreed to receive marketing emails, you can unsubscribe using the unsubscribe option included in applicable marketing messages.
You may still receive non-marketing messages related to active quotes, reservations, transactions, or customer service matters.
Calls made to or from our business may be logged for customer service, reservation management, safety, dispute handling, or recordkeeping purposes.
If calls are recorded or monitored, we will handle those recordings in line with applicable notice and consent requirements.
We use administrative, technical, and physical measures intended to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
Internet transmissions and electronic storage systems carry security risks. No website, network, payment system, or electronic storage method can guarantee complete security.
Our Site may contain links, tools, maps, payment services, booking services, social media features, review platforms, or other services operated by third parties.
A third party’s collection and handling of information is governed by its own privacy practices when you interact directly with that service.
Crown Limo Service Dallas is not responsible for the privacy policies, security practices, or content of websites and services that we do not control.
Our Site and booking services are intended for people who can legally arrange transportation services or for authorized adults arranging transportation for passengers.
We do not knowingly collect personal information online from children in violation of applicable privacy law.
If you believe a child has provided personal information to us in a manner that is not permitted by law, contact us so the matter can be reviewed and the information can be handled as required.
We may revise this Privacy Policy when our data practices, Site features, transportation services, or legal requirements change.
The date shown under Last Updated identifies the latest revision. The current version will be posted on this page.
Questions about this Privacy Policy, our handling of personal information, or a privacy rights request can be sent to:
Crown Limo Service Dallas
Website: crownlimoservicedallas.com
Email: info@crownlimoservicedallas.com
Phone: (888) 610-2120
Mailing Address: [Business Mailing Address]
For a privacy request, include enough information for us to identify the request and respond to it. Do not send full credit card numbers, passwords, or other sensitive account credentials by email.
Share your route, date and passenger count to receive a suitable vehicle recommendation and personalized quote.
