Last Updated: August 20, 2026
These Terms & Conditions (“Terms”) apply to the website crownlimoservicedallas.com (the “Site”) and transportation services offered by Crown Limo Service Dallas (“Company,” “we,” “us,” or “our”).
Our services include airport transportation, corporate travel, wedding transportation, prom transportation, hourly limousine service, group transportation, and special event transportation across Dallas, Fort Worth, and the DFW Metroplex.
By requesting a quote, making a reservation, or using our transportation services, you agree to these Terms. If you make a reservation for other passengers, you are responsible for making sure the members of your party follow the terms that apply to the trip.
Crown Limo Service Dallas provides chauffeured ground transportation. Depending on availability and the reservation, vehicles may include sedans, SUVs, stretch limousines, Sprinter vans, party buses, and coach buses.
Vehicles are provided with a chauffeur. We do not offer self-drive vehicle rentals.
The exact vehicle, route, pickup details, service time, passenger capacity, and other reservation terms will be shown or communicated during the booking process.
A quote request does not create a confirmed reservation.
A reservation is confirmed when Crown Limo Service Dallas accepts the booking and sends confirmation by email, text message, booking system, or another agreed communication method.
Customers are responsible for supplying correct reservation information, including:
Passenger name and contact information
Pickup address
Destination
Service date
Pickup time
Passenger count
Vehicle requested
Flight information for airport service
Planned stops
Special transportation requests
Incorrect or incomplete information may cause delays, added charges, or an inability to complete the requested trip.
Changes requested after confirmation are subject to vehicle and chauffeur availability.
Quotes are based on the information supplied when the quote is prepared. Pricing may depend on the vehicle, route, service duration, pickup time, reservation date, passenger count, trip type, and other booking details.
Charges that apply to a reservation will be disclosed during booking or included in the reservation terms where applicable.
A final trip charge may include approved or applicable charges for:
Extra service time
Additional stops
Waiting time
Tolls
Parking
Airport charges
Cleaning
Vehicle damage
Route changes
Requested reservation changes
Gratuity when included or agreed as part of the reservation
A material change to the original trip may change the quoted price.
Payment requirements are provided during booking. A reservation may require a deposit, partial payment, full prepayment, or another payment arrangement.
By providing a payment method, you authorize us and our payment processor to charge amounts that you approve or that are due under the confirmed reservation terms.
A reservation may be cancelled or left unconfirmed if a required deposit or payment cannot be processed.
Customers are responsible for reviewing invoices, receipts, and booking confirmations and reporting suspected billing errors promptly.
Corporate accounts may operate under separate written payment or invoicing terms.
Cancellation terms may differ based on the vehicle, trip type, date, service duration, and reservation requirements.
The cancellation terms provided with your booking confirmation form part of your reservation agreement.
A cancellation made outside the permitted cancellation period may result in loss of a deposit or a partial or full reservation charge, based on the terms accepted for that booking.
Reservation changes are subject to availability. A requested change may affect the price.
If Crown Limo Service Dallas must cancel a reservation and cannot provide an agreed replacement service, any refund due will be handled according to the payment and booking terms applicable to that reservation.
Passengers must be available at the agreed pickup location at the scheduled time.
Waiting-time allowances may differ for airport pickups, point-to-point trips, hourly reservations, events, and other services. Any complimentary waiting period that applies will be stated during booking or in the reservation confirmation.
Waiting beyond the included period may be billed at the rate stated for the reservation.
A passenger may be treated as a no-show when the chauffeur cannot locate or contact the passenger after the applicable waiting period and reasonable contact attempts.
A no-show may result in the full reservation charge.
Passengers who cannot locate their chauffeur should contact Crown Limo Service Dallas before leaving the pickup location or arranging other transportation.
Hourly reservations are booked for an agreed period.
If a trip continues past the scheduled end time, extra time may be charged according to the rate and billing increment attached to the reservation.
Extra service time is subject to chauffeur and vehicle availability. A customer should not assume that a vehicle can remain beyond the confirmed reservation period.
Changes to the route, additional stops, extended event times, or late passenger departures may increase the service time and final charge.
Customers booking airport transportation must provide accurate airline, flight number, airport, and arrival or departure information.
We may check publicly available flight information when coordinating an airport pickup. Customers remain responsible for informing us about known flight changes, cancellations, rebookings, or changes to their arrival airport.
Airport waiting-time rules may differ from standard pickup rules.
Parking, airport access charges, waiting time, terminal restrictions, and other airport-related charges may apply when stated in the reservation terms.
Crown Limo Service Dallas cannot guarantee that transportation will prevent a missed flight when delays are caused by traffic, road closures, weather, security restrictions, passenger delays, or events outside our reasonable control.
Vehicle availability can change because of mechanical problems, accidents, maintenance, safety concerns, previous-trip delays, or other operating conditions.
If the reserved vehicle becomes unavailable, we may offer a substitute vehicle suitable for the passenger count and requested trip.
We will make reasonable efforts to provide a vehicle in the same or a similar service category when possible.
Vehicle photos on the Site may represent a vehicle type, class, make, model, or fleet category. Exact model year, trim, interior configuration, exterior appearance, and amenities may differ unless a specific feature is confirmed as part of the reservation.
Customers must provide an accurate passenger count when booking.
The number of passengers cannot exceed the legal or rated seating capacity of the assigned vehicle.
Luggage capacity is separate from passenger seating capacity. Customers should tell us about large suitcases, oversized bags, sports equipment, mobility equipment, or other large items before booking.
We may recommend a larger vehicle when the requested vehicle cannot safely accommodate both passengers and luggage.
Items cannot be placed where they block exits, interfere with the chauffeur, create a safety risk, or violate applicable law.
Passengers must behave in a manner that does not create a safety risk or damage the vehicle.
The following conduct may result in termination of transportation:
Threatening or abusive behavior
Violence or harassment
Illegal drug use
Smoking where prohibited
Intentional vehicle damage
Interference with the chauffeur
Conduct that creates an unsafe driving condition
Illegal activity inside the vehicle
The customer who made the reservation may be held responsible for the conduct of passengers included in the booking.
A trip terminated because of passenger misconduct may not qualify for a refund.
Smoking is prohibited in vehicles where designated by Company policy or applicable law.
Alcohol possession and consumption are subject to Texas law, local rules, passenger age, vehicle type, and the circumstances of the reservation.
Passengers are responsible for complying with applicable alcohol laws.
We may refuse or stop transportation if intoxication or passenger conduct creates a safety concern for the chauffeur, passengers, vehicle, or public.
The customer may be charged for damage or cleaning caused by passengers during the reservation beyond normal vehicle use.
This may include damage or cleaning related to:
Vomiting
Spilled food or drinks
Smoking
Burns
Broken fixtures
Torn or damaged upholstery
Excessive trash
Stains
Damage to vehicle equipment
Charges will be based on the nature of the damage, cleaning required, repair cost, vehicle downtime, or the applicable terms disclosed for the reservation.
Passengers are responsible for personal belongings brought into a vehicle.
Crown Limo Service Dallas is not responsible for property lost, misplaced, damaged, or left inside a vehicle except where liability cannot legally be excluded.
If an item is found, contact us with the reservation details and a description of the property.
We may arrange pickup or return of found property when practical. Shipping, courier, chauffeur time, or delivery costs associated with returning an item may be charged to the owner.
We do not guarantee that a lost item will be found or recovered.
Customers traveling with children are responsible for telling us about child-passenger requirements before the reservation is confirmed.
Requests for child seats or other restraints must be made before service and are subject to availability and the terms confirmed with the reservation.
Parents, guardians, and responsible adults must make sure children travel in accordance with applicable Texas child-passenger laws.
Children must remain under the supervision of a responsible adult during transportation unless a different arrangement has been accepted by Crown Limo Service Dallas in writing.
Travel times are estimates and can be affected by conditions outside our reasonable control.
These may include severe weather, traffic congestion, accidents, road closures, airport restrictions, government actions, natural disasters, civil emergencies, major public events, mechanical problems, or other unexpected conditions.
We may change a route, pickup arrangement, vehicle, or schedule when needed for passenger safety or because operating conditions require it.
To the fullest extent permitted by applicable law, Crown Limo Service Dallas will not be liable for indirect, incidental, special, or consequential losses arising from a transportation reservation.
This may include losses related to missed flights, meetings, connections, reservations, events, or other appointments when the loss results from circumstances outside our reasonable control.
Where permitted by law, our total liability arising from a specific transportation reservation will not exceed the amount paid for that reservation.
Nothing in these Terms excludes liability that cannot legally be excluded or limited under applicable law.
Crown Limo Service Dallas operates transportation services subject to licensing, insurance, safety, and operating requirements that apply to the services being provided.
Any statement about specific licenses, permits, insurance limits, or certificates is subject to the records and requirements applicable to the vehicle, chauffeur, operator, and reservation involved.
Text, graphics, logos, photographs, page designs, branding, and other Site materials owned by or licensed to Crown Limo Service Dallas may not be copied, republished, sold, or distributed without permission except where permitted by law.
You may not use the Site to:
Submit fraudulent reservations
Impersonate another person
Attempt unauthorized access
Interfere with Site operation
Introduce malicious software
Collect information through unauthorized automated methods
Use Site content in violation of applicable intellectual property rights
We may restrict access to the Site when misuse is detected.
The Site may contain links to websites or services operated by other companies.
Third-party payment services, maps, booking tools, social platforms, and other external services may operate under their own terms and policies.
Crown Limo Service Dallas does not control third-party websites and is not responsible for their content, availability, security, or independent business practices.
Personal information collected through the Site, quote requests, reservations, and customer communications is handled according to our Privacy Policy.
The Privacy Policy explains the types of information we collect and how that information may be used, shared, stored, and protected.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules.
Subject to any rights that cannot legally be waived, disputes arising from these Terms or our transportation services will be handled in the appropriate state or federal courts serving Dallas County, Texas.
We may revise these Terms to reflect changes to our services, business practices, Site, or legal requirements.
The Last Updated date at the top of this page identifies the current version.
Changes apply after the revised Terms are posted, subject to applicable law and any separate terms already agreed for an existing reservation.
Questions about these Terms & Conditions can be sent to:
Crown Limo Service Dallas
Website: crownlimoservicedallas.com
Email: info@crownlimoservicedallas.com
Phone: (888) 610-2120
Address: [Business Mailing Address]
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