Last Updated: August 20, 2026
Crown Limo Service Dallas handles cancellations, reservation changes, flight delays, and airport pickup timing under the terms confirmed for each booking. The rules that apply can differ by vehicle, service type, trip date, and reservation requirements.
This policy applies to transportation booked through Crown Limo Service Dallas across Dallas, Fort Worth, and the DFW Metroplex, including DFW International Airport and Dallas Love Field.
A reservation may be cancelled by contacting Crown Limo Service Dallas through an approved booking or customer service channel.
Cancellation deadlines and charges may differ based on:
The cancellation terms included with your confirmed reservation control the cancellation deadline and any amount due.
A cancellation received after the applicable deadline may result in loss of the deposit or a partial or full reservation charge.
Contact us as soon as possible if you need to change your pickup time, destination, passenger count, vehicle, flight information, stops, or service duration.
Changes aren’t guaranteed after a reservation has been confirmed. We will check the requested change against vehicle and chauffeur availability.
A change that increases mileage, service time, waiting time, passenger capacity, number of stops, or vehicle requirements may change the reservation price.
A major change to the original booking may be treated as a new reservation or require revised booking terms.
Passengers are responsible for being at the confirmed pickup location at the scheduled time.
A reservation may be treated as a no-show when the chauffeur cannot locate or contact the passenger after the waiting period stated for the booking.
No-show reservations may be charged up to the full booked amount.
If you can’t locate your chauffeur, contact Crown Limo Service Dallas before leaving the pickup area or arranging another ride. Leaving without contacting us may cause the reservation to be treated as a no-show.
Any complimentary waiting period for a non-airport reservation will be stated in the quote, booking confirmation, or service terms.
Waiting beyond the included period may be charged according to the rate attached to the reservation.
Passenger delays can also affect the time available for an hourly booking. The scheduled end time doesn’t automatically move because passengers entered the vehicle late.
Extra time is subject to vehicle and chauffeur availability.
Customers booking airport transportation must provide the correct:
This information allows our team to identify flight schedule changes and coordinate the planned airport pickup.
Customers should tell us about flight changes, cancellations, rebookings, or airport changes as soon as they become known.
Crown Limo Service Dallas is not responsible for pickup problems caused by incorrect, incomplete, or outdated flight information supplied with the reservation.
For airport pickups with valid flight information, we may check the flight’s reported arrival status and adjust dispatch timing when the reservation allows.
A delayed flight does not automatically cancel the reservation.
The waiting period, chauffeur availability, airport access rules, and charges associated with a long delay depend on the terms of the confirmed booking.
If a delay extends beyond the time that can reasonably be accommodated by the assigned vehicle or chauffeur, our team may contact you to discuss the available pickup options.
Extra waiting time, parking, airport fees, or schedule changes may result in added charges when permitted by the reservation terms.
Flights sometimes arrive earlier than their published schedule.
We use the flight information attached to the reservation when coordinating an airport pickup, but an early arrival does not guarantee that the chauffeur will be available before the confirmed or adjusted pickup time.
Passengers should follow the pickup instructions provided for their reservation and contact us if their arrival time changes materially.
An airline cancelling a flight does not automatically cancel your ground transportation reservation.
Contact Crown Limo Service Dallas if your flight is cancelled.
If you are moved to another flight, provide the new airline, flight number, arrival time, and any airport or terminal changes as soon as possible.
We will check whether the existing reservation can be moved to the new arrival time. Changes remain subject to vehicle and chauffeur availability and the cancellation or modification terms attached to the booking.
If the new flight arrives on another date or requires a major schedule change, a new reservation or revised rate may be required.
If you miss a flight or connecting flight, contact us as soon as your new travel plans are known.
We cannot rely on the original flight information once your itinerary changes. New flight details are needed before airport pickup arrangements can be revised.
A missed flight does not automatically qualify a transportation reservation for a refund. The cancellation and change terms accepted with the booking will apply.
Airport pickup procedures can differ between DFW International Airport and Dallas Love Field and may also vary by terminal, vehicle type, and airport operating rules.
Passengers must follow the pickup instructions sent with their reservation.
Do not assume the chauffeur can remain at a terminal curb for an unlimited period. Airports may restrict vehicle staging, curb access, standing time, and pickup locations.
Parking, waiting, or airport access charges may apply when included under the reservation terms.
A flight may arrive on time while passengers are delayed by baggage claim, customs, immigration, security, or terminal movement.
If you expect a long delay after landing, contact us.
Waiting-time charges may begin according to the airport waiting rules attached to your booking. A flight’s arrival time and the passenger’s actual pickup time are not always the same.
International travelers should account for customs and immigration processing when arranging transportation.
Weather, major traffic incidents, road closures, airport restrictions, emergency conditions, airline disruptions, and government actions can affect scheduled transportation.
Pickup and travel times cannot be guaranteed under these conditions.
Crown Limo Service Dallas may adjust a route, pickup point, vehicle, or schedule when needed because of operating conditions or passenger safety.
If we cannot perform a reservation, we will contact the customer using the information provided with the booking. Any refund, credit, rescheduling, or other remedy will be handled according to the confirmed reservation terms and applicable law.
A mechanical problem, accident, safety issue, or operating problem may make an assigned vehicle unavailable.
We may offer another suitable vehicle when one is available. A substitute may differ in make, model, model year, trim, color, interior configuration, or certain features.
If no suitable vehicle or chauffeur is available and we cannot complete the reservation, we will address the affected booking under its payment and cancellation terms.
Refund eligibility depends on the reason for cancellation, the timing of the request, payments already made, and the cancellation terms accepted for the reservation.
A refund is not automatically due because of:
Where a refund or credit is approved, the customer will be told how it will be handled. Bank and payment processor timelines may affect when a refunded amount appears in the customer’s account.
To request a cancellation or booking change, contact Crown Limo Service Dallas using the contact information associated with your reservation.
Have the following information ready:
Reservation Name: [Customer Name]
Confirmation Number: [Booking Number]
Service Date: [Date]
Pickup Time: [Time]
Phone Number: [Customer Phone]
Requested Change: [Cancellation or Change Details]
A cancellation or change is not considered accepted until Crown Limo Service Dallas confirms it.
This policy should be read with the Crown Limo Service Dallas Terms & Conditions. If a booking confirmation contains cancellation, waiting-time, payment, or flight-delay terms specific to your reservation, those reservation-specific terms apply to that booking, subject to applicable law.
Personal information provided when requesting a cancellation, changing a reservation, or updating flight details is handled under our Privacy Policy.
For cancellation requests, flight changes, or questions about an existing reservation:
Crown Limo Service Dallas
Website: crownlimoservicedallas.com
Phone: [Phone Number]
Email: [Business Email Address]
Share your route, date and passenger count to receive a suitable vehicle recommendation and personalized quote.
